REFUND POLICY

A LEGAL DISCLAIMER

Legal Disclaimer – Refund and Adjustment Policy

The refund and adjustment policy of The Lather Lounge Hair Salon (“the Salon”) is provided for general informational purposes only and does not constitute legal advice. The terms described in this policy are subject to change at any time, with or without notice, at the sole discretion of the Salon.

Nothing in this policy creates, or shall be interpreted as creating, any contractual or other legal rights in favor of any customer or third party. The Salon reserves the right to evaluate all refund, redo, or credit requests on a case‑by‑case basis and to deny any request that does not meet the conditions set out in the policy or that the Salon, in its sole judgment, deems inappropriate.

To the fullest extent permitted by law, the Salon disclaims all warranties, express or implied, relating to services or products provided, including any warranty of merchantability or fitness for a particular purpose. The Salon’s total liability for any claim arising out of or related to services or products shall be limited to the amount actually paid by the client for the specific service or product at issue.

Clients are encouraged to review this policy before booking appointments or purchasing products. By receiving services or purchasing products from The Lather Lounge Hair Salon, you acknowledge that you have read, understood, and agree to be bound by the terms of the refund and adjustment policy and this disclaimer. For advice regarding your specific rights or obligations, please consult an attorney licensed in your jurisdiction.

REFUND POLICY - THE BASICS

The Lather Lounge Hair Salon Refund and Adjustment Policy

At The Lather Lounge Hair Salon, our goal is for every guest to leave feeling confident, relaxed, and in love with their hair. If something is not quite right, we want the opportunity to make it better.

Service Refunds

Because hair services are based on time, product, and professional expertise, we do not offer cash refunds on services.
Instead, if you are unhappy with your service, please contact us within 3 days of your appointment so we can discuss your concerns and offer a solution.

Service Adjustments / Redo Policy

If the result does not match the agreed-upon consultation, we are happy to provide a complimentary adjustment with the same stylist.
Adjustments must be scheduled and completed within 7–10 days of the original service.
Changes of mind (for example, wanting a different color, length, or style than originally requested and agreed on) will be treated as a new service and charged accordingly.

Product Returns

Unopened retail products in original condition may be exchanged or returned for store credit within 14 days of purchase, with receipt.
For opened products, we may offer an exchange or partial credit at our discretion if you experience an adverse reaction or defect; please contact us as soon as possible.

Late Arrivals & No-Shows

A nonrefundable deposit may be required to secure certain appointments or services.
Deposits are applied to your service but are forfeited in the event of a no-show or same-day cancellation, except in limited emergencies at the salon’s discretion.
Should a cancellation or date change be necessary, we request a minimum of 24 hours' notice. No-call/no-show is a $70 fee.
Repeated late arrivals or no-shows may require prepayment for future bookings.

Gift Cards and Packages

Gift cards and service packages are nonrefundable, nontransferable, and have no cash value.
They may be used only for services and products at The Lather Lounge, subject to current pricing.

Allergies and Sensitivities

Guests are responsible for informing the stylist of any known allergies or sensitivities prior to service.
If you experience a reaction, please contact us immediately so we can assist you and document the issue. Any accommodations or credits will be handled on a case-by-case basis.

How to Request Help

If you have any concerns about your service or purchase, please contact:

The Lather Lounge Hair Salon
Attn: Maggie Lewis, Owner
2902 Hillsborough Rd. – Durham, NC
Email: thelatherlounge@yahoo.com

We appreciate your trust and will always strive to work with you fairly and professionally to resolve any issues.

WHAT TO INCLUDE IN THE REFUND POLICY

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.